Shipping policy
Thank you for choosing ANDREW GEORGE BINNIE. As a New Zealand-based online store specializing in apparel sales, we abide by standardized order processing and strict logistics service specifications. We strive to conduct rigorous pre-delivery inspections and professional packaging for all clothing products, ensuring every customer receives qualified goods with reliable and orderly shipping services.
1. Order Processing Time
After your order is successfully confirmed and paid, our team will finish product sorting, quality verification and sealed packaging within 1 to 5 business days. Weekends and official public holidays of New Zealand do not count as working days and will not be included in the order processing cycle.
Order processing cycles may be slightly prolonged during holiday promotions and order volume spikes. In the event of obvious processing delays, we will promptly send email notifications to customers to update the latest order status, ensuring full service transparency.
2. Shipping Rates and Delivery Estimates
Shipping fees for all apparel orders are calculated based on actual package weight, size specification and delivery area. The accurate shipping cost will be automatically calculated and clearly displayed on the checkout page before payment confirmation. Our store does not provide free shipping, shipping subsidies or any logistics preferential benefits.
The standard delivery cycle for all ordinary orders is estimated at 15 business days. All delivery times are for reference only and cannot be absolutely guaranteed. The actual delivery progress may be affected by logistics carrier operation adjustments, customs inspection efficiency, extreme weather, regional logistics restrictions and holiday arrangements, which shall be subject to real logistics conditions.
3. Shipment Confirmation and Order Tracking
Once your clothing order is dispatched from our warehouse and picked up by the logistics carrier, you will receive an official shipment confirmation email, which includes your exclusive order tracking number and official logistics inquiry channel.
Logistics tracking information will not be updated synchronously immediately after shipment. Normally, complete transit status and delivery records will be available for customer inquiry within 24 to 72 hours after the carrier completes system scanning and data entry.
4. Incorrect Address Disclaimer
Customers need to fill in accurate, complete and valid recipient addresses and contact information during order placement. Please carefully check all delivery details to avoid delivery failure, package deviation or return problems.
ANDREW GEORGE BINNIE will not bear any responsibility for misdelivery, package loss or return caused by wrong or incomplete recipient information provided by customers. If the package is returned due to address errors, customers need to bear all return logistics fees and secondary reshipping costs.
5. Lost or Damaged Packages
If your apparel package is lost, detained or missing during logistics transportation, please contact our customer service team to initiate an investigation application within 3 days after the expected delivery date, and provide your valid order number for verification.
If the received clothing products have damaged packaging, fabric damage, stains, extrusion deformation and other quality problems caused by transit handling, please feedback to our team within 24 hours after receiving the goods. You need to provide clear photos of the outer package and damaged products. Our team will verify the situation truthfully and provide targeted after-sales solutions as soon as possible.
6. Apparel Care and Usage Notice
Each piece of clothing sold in our store is attached with professional fabric care instructions tailored to different materials. Customers are recommended to follow the official guidelines for daily wearing, washing, drying, ironing and storage to maintain the texture, color fastness and wearing effect of the garments.
We do not undertake after-sales liability for clothing damage, shrinkage, fading, deformation and abnormal wear caused by unauthorized modification, irregular cleaning, high-temperature drying, artificial damage and other improper use that does not conform to product care standards.
7. International Shipping and Customs Notice
Cross-border international apparel shipments may be subject to import duties, inspection taxes and other miscellaneous fees in accordance with the customs policies and trade regulations of the destination country or region.
All customs-related expenses are not included in product prices and shipping fees, and shall be fully borne by the customer. We will not advance or reimburse any customs costs. Customers need to abide by local import management regulations and independently complete customs clearance and fee payment procedures.
8. Contact Information
If you have any questions or suggestions about our shipping policy, order processing and logistics delivery services, please contact us through our official service channels:
Trade Name: ANDREW GEORGE BINNIE
Phone Number: +64 28 476 6820
Email: support@andrewchic.shop
Physical Address: 231 Vosper Street, Matamata, WKO 3400, New Zealand